PRIVACY POLICY

Effective Date: September 15, 2026

Last Updated: September 15, 2026

The Community Expert ("The Community Expert," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit https://thecommunity.expert, submit a form, schedule an appointment, communicate with us, purchase or use our services, interact with our advertisements, or otherwise engage with The Community Expert.

By accessing our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us, including:

• First and last name
• Business or company name
• Trade or industry
• Email address
• Telephone number
• Business location
• Current annual revenue range
• Services you are interested in
• Information about your business, needs, goals, or bottlenecks
• Appointment and calendar information
• Communications you send to us
• Customer support requests
• Billing and payment-related information
• Information provided during onboarding
• Information uploaded or imported into our systems
• Customer, lead, estimate, project, and business information submitted while using our CRM or related services

When you become a client, we may also collect information reasonably necessary to build, configure, maintain, or support your website, CRM, marketing systems, automations, advertising campaigns, AI features, social media services, Google-related services, and other products you select.

2. INFORMATION COLLECTED AUTOMATICALLY

When you access our website or digital services, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• Approximate geographic location
• Click activity
• Form interactions
• Advertising attribution information
• Cookie identifiers
• Other website usage and analytics data

We may use cookies, pixels, tags, tracking technologies, and similar tools to understand website performance, improve our marketing, measure advertising effectiveness, and improve our services.

3. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

• Respond to inquiries
• Schedule consultations, demonstrations, or appointments
• Provide requested information
• Contact prospective clients
• Provide and manage our services
• Build and maintain websites
• Configure CRM systems
• Create customer databases and pipelines
• Provide automated lead follow-up
• Send appointment reminders
• Send estimates, invoices, payment requests, or other business communications
• Provide artificial intelligence features
• Manage Facebook and Instagram advertising
• Manage social media content
• Assist with Google Business Profile and local visibility services
• Process payments
• Provide customer support
• Provide coaching, training, and onboarding
• Analyze website and advertising performance
• Improve our products and services
• Prevent fraud, abuse, or security incidents
• Maintain records
• Comply with applicable laws and regulations
• Protect our legal rights
• Send marketing communications where legally permitted

We may also use aggregated or de-identified information for analytics, product development, research, marketing analysis, and business improvement.

4. EMAIL COMMUNICATIONS

If you provide your email address, we may use it to communicate with you regarding:

• Your inquiry
• Scheduled appointments
• Requested information
• Account or service updates
• Customer support
• Estimates, invoices, or transactions
• Educational materials
• Product or service announcements
• Promotional or marketing communications

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in applicable emails or by contacting us.

Unsubscribing from marketing communications may not prevent us from sending transactional or service-related communications necessary to administer an existing business relationship.

5. TEXT MESSAGES AND TELEPHONE COMMUNICATIONS

If you voluntarily provide your telephone number and consent to receive communications from us, we may contact you by telephone or text message regarding your inquiry, appointment, services, account, or other matters related to your relationship with The Community Expert.

Where appropriate and permitted by law, communications may be sent using automated technology.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP. You may reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing goods or services from The Community Expert.

We may send certain non-marketing communications when legally permitted, including appointment confirmations, account notifications, customer service responses, and other transactional communications.

6. COOKIES AND TRACKING TECHNOLOGIES

We and our technology providers may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember user preferences
• Understand website traffic
• Measure conversions
• Analyze visitor behavior
• Improve website performance
• Determine how visitors found our website
• Measure advertising campaigns
• Create or refine advertising audiences
• Deliver relevant advertising

Your browser may allow you to limit or disable cookies. Disabling certain cookies may affect the functionality of portions of the website.

7. ADVERTISING AND SOCIAL MEDIA PLATFORMS

We may use third-party advertising and social media platforms, including platforms operated by Meta, such as Facebook and Instagram.

These platforms may collect information through cookies, pixels, conversion APIs, lead forms, or similar technology when you interact with our website or advertisements.

If you submit information through a Facebook or Instagram lead form, the information you submit may be provided to us by Meta and entered into our CRM or other business systems so that we can respond to your inquiry.

The collection and use of information by third-party platforms is also governed by those companies' respective privacy policies.

8. CRM, AUTOMATION, AND COMMUNICATION SYSTEMS

The Community Expert uses third-party software and technology platforms to operate certain portions of our business and services.

These platforms may assist with:

• Customer relationship management
• Lead management
• Telephone calls
• Text messaging
• Email
• Appointment scheduling
• Websites
• Forms
• Automations
• Sales pipelines
• Estimates
• Digital signatures
• Invoices
• Payments
• Review requests
• Artificial intelligence
• Advertising integrations
• Analytics

Information you submit to us may be processed or stored through these service providers when reasonably necessary to provide our services.

We require or expect service providers handling information on our behalf to use it only as necessary to provide the applicable services or as otherwise permitted by their agreements and applicable law.

9. ARTIFICIAL INTELLIGENCE

Certain products or services offered by The Community Expert may incorporate artificial intelligence or AI-assisted functionality.

Depending on the services being used, AI systems may process information such as:

• Contact information
• Customer communications
• Appointment information
• Sales pipeline information
• Estimates
• Business information
• Instructions provided through voice or text
• Conversation summaries
• Other data submitted to the system

We may use third-party technology providers to provide AI functionality.

Clients should avoid entering highly sensitive personal information into AI features unless it is necessary and they are authorized to provide that information.

AI-generated content and actions should be reviewed where appropriate before being relied upon for important business decisions.

10. CLIENT CUSTOMER DATA

Some Community Expert clients use our systems to store or process information relating to their own leads and customers.

When we process this information on behalf of a client, the client generally determines why the information is being collected and how it is used.

The client is responsible for ensuring that it has the appropriate rights, permissions, disclosures, and consents necessary to collect and use information placed into its Community Expert systems.

The Community Expert may access or process client customer data when reasonably necessary to:

• Configure the client's system
• Provide technical support
• Troubleshoot problems
• Maintain integrations
• Provide requested services
• Improve system functionality
• Protect system security
• Comply with applicable law

We do not claim ownership of a client's customer data merely because that data is stored or processed through systems we provide.

11. PAYMENT INFORMATION

If you purchase products or services, payment information may be processed by third-party payment processors.

We may receive information relating to a payment or transaction, such as:

• Name
• Billing contact information
• Transaction amount
• Payment status
• Invoice information
• Limited payment method details

Full payment card information may be processed directly by our payment processor rather than stored by The Community Expert.

12. HOW WE SHARE INFORMATION

We may share information with third parties when reasonably necessary to operate our business or provide services, including:

• CRM and software providers
• Website hosting providers
• Payment processors
• Email providers
• SMS and telephone providers
• Calendar and scheduling providers
• Artificial intelligence providers
• Analytics providers
• Advertising platforms
• Social media platforms
• Google-related services
• Contractors and service providers working on our behalf
• Professional advisers such as attorneys, accountants, or consultants

We may also disclose information when we reasonably believe disclosure is necessary to:

• Comply with law
• Respond to legal process
• Protect our rights or property
• Investigate fraud or abuse
• Protect customers or members of the public
• Enforce our agreements

We may transfer information as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

13. SALE OR SHARING OF PERSONAL INFORMATION

The Community Expert does not sell personal information for money in the traditional sense.

Certain advertising technologies, cookies, pixels, or integrations may involve the disclosure of identifiers or online activity to advertising platforms for advertising measurement or targeted advertising.

Depending on the law applicable to you, these activities may be considered "sharing," "targeted advertising," or a "sale" even when no money is exchanged.

Where required by applicable law, you may have the right to opt out of certain uses of personal information for targeted advertising or similar activities.

14. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide services
• Maintain customer relationships
• Maintain business and transaction records
• Comply with legal obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements

Retention periods may vary depending on the type of information and the reason it was collected.

15. DATA SECURITY

We use reasonable administrative, organizational, and technical measures designed to protect information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

However, no website, internet transmission, software platform, or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the security of usernames, passwords, devices, and accounts under your control.

16. YOUR PRIVACY RIGHTS

Depending on where you live and the laws applicable to you, you may have certain rights relating to your personal information, which may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request information regarding how your information is used
• Obtain a copy of certain information
• Opt out of certain marketing communications
• Opt out of certain targeted advertising activities
• Withdraw consent where processing is based on consent

Some rights are subject to exceptions and limitations under applicable law.

We may need to verify your identity before processing certain privacy requests.

We will not unlawfully discriminate against an individual for exercising applicable privacy rights.

17. DO NOT TRACK AND PRIVACY SIGNALS

Some browsers and devices provide "Do Not Track" or similar privacy signals.

Because there is not one universally accepted standard governing all such signals, our website may not respond to every Do Not Track request.

Where applicable law requires recognition of a legally valid browser-based opt-out preference signal, we will endeavor to honor such signals as required.

18. CHILDREN'S PRIVACY

The Community Expert is a business-to-business service intended for contractors, business owners, and other adults.

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that information from a child under 13 has been collected improperly, we will take reasonable steps to delete it.

19. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, applications, social media platforms, or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party services.

We encourage you to review the privacy policies of any third-party services you use.

20. BUSINESS CLIENT RESPONSIBILITIES

Clients using websites, CRM systems, SMS, email marketing, advertising, automation, AI, or related services provided through The Community Expert are responsible for using those systems in compliance with applicable laws and regulations.

This includes obtaining any legally required consent before sending marketing communications or uploading, importing, or using personal information.

The Community Expert's provision of software, automation, templates, or technical functionality does not constitute legal advice regarding a client's specific marketing or privacy obligations.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, or legal obligations.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Your continued use of our website or services following an update constitutes acknowledgment of the revised policy to the extent permitted by law.

22. CONTACT US

If you have questions about this Privacy Policy or would like to submit a privacy-related request, you may contact:

The Community Expert

Website: https://thecommunity.expert

Mailing Address: [INSERT BUSINESS MAILING ADDRESS]

You may also contact us through the contact or inquiry options available on our website.

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